returns
returns
at blush, your shopping experience is our priority. if you are not completely satisfied with your purchase or if you have received a defective item, you have 30 days from your order date to request a return. we can only accept returns for eligible items purchased on blushlingerie.com.
if you wish to return an item, the following conditions must be met:
- the item must be unworn, unwashed and in its original condition.
- the item must be accompanied by its original tags and in its original undamaged packaging.
- bodysuits and swimsuits must be returned with the original hygienic protective liner still intact.
- please do not wear perfume or deodorant when you try on your item, as soiled garments will not be eligible for return.
the following items are final sale and ineligible for return:
- panties
- sleep masks
- 3/$20 bundles
- sale items
- blush gift cards are non-refundable
blush reserves the right to refuse returns that show signs of wear or which do not comply with our return policy. any returns that do not meet the above criteria may be sent back at the receiver’s cost, at our discretion.
please ensure your items are eligible for a return.
to initiate a return, follow these easy steps:
- please contact customer care to request an authorization and return shipping label. kindly indicate your order number and style number(s) of the items you would like to return.
- We are currently unable to combine returns of items from different orders. A separate return request for each order is required.
- once you receive your return shipping label by email, simply print and affix it to the exterior of your package. please include a copy of your authorization in your parcel, along with the merchandise being returned.
- drop off your package at any convenient canada post location.
once we receive your return, it will be inspected by our quality assurance team. upon approval, your refund will be processed.
- please allow up to 72 business hours from receipt of your return for processing.
- refunds for eligible items purchased at regular price will be applied to your original form of payment.
- refunds for 2/$33 bundles will be processed as merchandise credit on a blush e-gift card.
- if your original transaction was paid for with an e-gift card and a second form of payment, the e-gift card will be refunded first. any additional amounts will then be applied against the second form of payment.
- you will be refunded for the cost of the item(s) purchased, less a $7 return fee, plus applicable taxes. the amount will appear on your credit card statement within 3 to 5 business days.
- original shipping fees are non-refundable.
any returned items that do not comply with our policy, may be denied at the discretion of blush.
exchanges are not available at this time. you will need to return the item(s) you wish to exchange and place a new order.
blush reserves the right to charge all shipping fees and up to a 15% restocking fee if your package is returned to us due to an incorrect address, refusal at time of delivery or as a result of it being unclaimed.