returns & exchanges
returns & exchanges
sometimes, we change our minds. here, at blush, your shopping experience is our priority. if you are not completely satisfied with your purchase, you have 30 days from order fulfillment to request a return and/or to initiate an exchange. we can only accept returns and exchanges for eligible items purchased on blushlingerie.com.
start a return or an exchange here.
if you wish to return or exchange an item, the following conditions must be met:
- the item must be unworn, unwashed and in its original condition.
- the item must be accompanied by its original tags and in its original undamaged packaging. we do not consider opened polybags to be damaged.
- bodysuits and swimsuits must be returned with the original hygienic protective liner still intact.
- please do not wear perfume or deodorant when you try on your item, as soiled garments will not be eligible for return.
the following items are final sale and ineligible for return. no exceptions will be made.
- panties
- 2/$29 bundles
- sleep masks
- nipple covers
- suncare products
- sale items purchased with a markdown and/or promotion greater than 25%
- blush gift cards are non-refundable
if you have received a defective item, please contact customer care. goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 30 days of purchase. after 30 days from your order date, items are not considered faulty and are as a result of normal wear and tear.
all returns are handled on a case-by-case basis and ultimately at blush’s discretion, including determining whether an item is unworn and unwashed, with the intent of providing the best experience to our customers. potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. any returned items that do not comply with our policy, may be denied and either sent back at the receiver’s cost and/or destroyed without any refund.
- free one-time exchanges are available and will automatically be processed once the return label you received from blush has been scanned by the carrier.
- exchanged items are not eligible for additional exchanges. they can be returned if required.
- initiate your exchange here.
please ensure your items are eligible for a return and start your return or exchange here.
- you have 30 days from order to fulfillment request a return and/or to initiate an exchange.
- once you receive your return label, you have 7 days to drop it off with the carrier. your label will deactivate after this period and the carrier will no longer accept your parcel.
- we are unable to combine returns of items from different orders. a separate return request for each order is required.
- if available, please use the original box you received your order in to return your items.
- please contact customer care if additional assistance is required.
once we receive your return, it will be inspected by our quality assurance team. upon approval, your refund will be processed.
- please allow up to 72 business hours from receipt of your return for processing.
- if your original transaction was paid for with an e-gift card and a second form of payment, the e-gift card will be refunded first. any additional amounts will then be applied against the second form of payment.
- a $7 return fee is applied for refunds processed back to your original method of payment. this fee is waived if you opt for merchandise credit on an e-gift card.
- 2/$39 styles can only be exchanged or returned for merchandise credit on an e-gift card, when bundle pricing is applied.
- please allow 3 to 5 business days for your refund to reflect on your credit card statement.
- original shipping fees are non-refundable.
all returns are handled on a case-by-case basis and ultimately at blush’s discretion, including determining whether an item is unworn and unwashed, with the intent of providing the best experience to our customers. potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. any returned items that do not comply with our policy, may be denied and either sent back at the receiver’s cost and/or destroyed without any refund.
blush reserves the right to charge all shipping fees and up to a 15% restocking fee if your package is returned to us due to an incomplete and/or incorrect address, refusal at time of delivery or as a result of it being unclaimed.